How to respond to a negative review?

Frustrating, isn’t it? You’ve invested all this time and energy in your company and still you’re left with a negative review. The number one thing you should keep in mind is that this happens to all businesses. So by putting things in perspective you’re doing yourself a huge favor! In this digital age, reviews are …

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How to respond to a positive review?

Getting a positive review from a satisfied customer is an awesome feeling, isn’t it? What if I told you it could be more than just a great feeling? A positive review can be a great marketing opportunity to highlight some of the aspects that make your business stand out from the rest. It can inspire …

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Review Management – Best Practices

Just a few years ago, the internet was a very different place. Companies were not engaging customers but just selling to a passive audience; people could not express their voice in a powerful way, and the overall communication landscape was very “top down.” The situation has radically changed. Today, websites are no longer static brochures. …

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How do I improve my review site rankings?

Wondering how to improve your rankings on review sites like Yelp and TripAdvisor? You’re not alone! For hospitality businesses that are trying to succeed and grow, review sites are gaining importance: they have a big impact on the amount of daily customers (and especially tourists) visiting their business. Yet, we know that optimizing your ranking is …

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14 facts & figures over online reviews die elke horeca-uitbater moet lezen

Je hebt allicht al vaker gehoord dat online reputatie management ongelofelijk belangrijk is, ook voor horecazaken. Maar hoe belangrijk juist? AreTheyHappy heeft voor jou talloze bronnen en onderzoeken over consumentengedrag doorspit, en presenteert je graag de belangrijkste facts & figures over online reviews met tips voor je reputatie nog beter te managen. Feit: je kan …

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How to deal with negative reviews?

It happens to everyone: your business received a negative review. It can hurt. But how do you deal with this? Do you ignore the review? Do you apologize? Dealing with negative reviews properly is an art in itself. In this article, we’ll give you all do’s and don’ts to responding to negative reviews and we’ll …

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Wat is de online reputatie management cycle?

Twintig jaar geleden lag de gemiddelde horeca-uitbater niet wakker van de online reputatie van zijn zaak. Tegenwoordig kan het je echter niet alleen je slaap, maar ook potentiële klanten kosten. Aangezien maar liefst 97% van de potentiële klanten online reviews leest voor ze een horecazaak binnenstappen, is online reputatie management enorm belangrijk geworden. In tegenstelling tot …

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