How to Protect your Customer Experience in the Age of Food Delivery Apps

We’ve seen a flurry of significant leaps around the world and people are opting for disruptive solutions and technologies to solve their needs faster, cheaper, safer and offer a better buying experience. Hospitality is one such sector, and mobile delivery apps have been the disruptor. In recent months, franchises, chains and local restaurant owners have …

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Major Google Business Updates in 2020. Why Should Restaurants Care?

Google has been testing new features and integrations within Google My Business (renamed Google Business Profile) to further help small and medium sized businesses recover.  Local SEO is a must for marketers looking to boost their online visibility and bring in more customers through their offline doorway. Tools like Google Business Profile (formerly known as Google …

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AreTheyHappy 101: Facebook Recommendations for Restaurants

Last week we wrote about what to do when faced with review blackmail or threats. This week, we’re going to dive into the new Facebook recommendations feature for restaurants. We cover everything you need to know about recommendations, and how to report inappropriate recommendations to Facebook. While blackmail, which we discussed in the previous article, …

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