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Managing Restaurant reviews - The Complete Guide

6 Proven Tips to Get More (and Better) Restaurant Reviews

Your potential customers are highly interested in the others’ experience in your restaurant, especially the ones that took place in the recent weeks and months.

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5 GMB features for restaurants

5 Google My Business Features for Restaurants and Diners that Drive More Sales

Google My Business is where you can control how your brand is found on Google Search and apps like Google Maps.

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Essential Restaurant KPI | Blog AreTheyHappy

AreTheyHappy 101: Essential Restaurant KPIs every Business Owner should know!

Maintaining a positive profit margin on a consistent basis can be challenging. Here are some of the key performance indicators (KPI’s) restaurant managers and owners should keep an eye on. The essential restaurant KPI metrics we’re going to go over in this article are: Average Customer Headcount Average Revenue Per Customer Customer Feedback Food and …

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customer experience in the age of mobile food delivery Blog AreTheyHappy

How to Protect your Customer Experience in the Age of Food Delivery Apps

We’ve seen a flurry of significant leaps around the world and people are opting for disruptive solutions and technologies to solve their needs faster, cheaper, safer and offer a better buying experience. Hospitality is one such sector, and mobile delivery apps have been the disruptor. In recent months, franchises, chains and local restaurant owners have …

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organic engagement of restaurants and hospitality brands

5 Tips for Restaurants and Hospitality Brands to Increase Organic Engagement on Social Media

The organic engagement of restaurants and hospitality brands, has decreased a lot, but there are ways to improve organic performance without breaking the budget.

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Foodie Days Calendar for Hospitality Brands

[Inspiring Template] Foodie Days Calendar for Hospitality Brands | December Edition ⛄️

December is filled with opportunities for the restaurant industry to give thanks and celebrate with those who stood by throughout this difficult year.   The social media calendar we propose for December offers inspiring ideas to keep your foodie lovers connected to your brand. Customers are searching for ways to bring joy and warmth into their …

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November foodie days calendarsocial media content inspiration

[Exclusive Template] Foodie Days Calendar for Hospitality Brands | November Edition 🦃

November, the month that usually launches the start of the holidays that reunite family members, looks pretty different this year and the restaurant industry is searching for ways to keep that feeling of comfort and warmth going and the engagement flowing. 😍 We prepared a wide array of ideas to make your restaurants stay top of …

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The Impact of customer feedback on restaurant growth

[Infographic] The Impact of Customer Feedback on Restaurant Growth

Customer feedback from online platforms is inarguably one of the most valuable brand assets for today’s businesses. With an astounding 91% of people aged 18-34 trusting online reviews as much as personal recommendations, review channels have become the face of any brand. And the hospitality industry is no exception. With 3 out of 4 people …

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Respond to Negative Reviews - Restaurant | Blog AreTheyHappy

How to respond to a negative review?

Frustrating, isn’t it? You’ve invested all this time and energy in your company and still, you’re left to respond to negative reviews. The number one thing you should keep in mind is that this happens to all businesses. So by putting things in perspective you’re doing yourself a huge favor! In this digital age, reviews …

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Review Blackmail

AreTheyHappy 101: What should I do when faced with Review Blackmail?

The phenomenon of business owners in hospitality receiving threats of blackmail via negative reviews is an issue that we are only now starting to talk about in Belgium (see De Standaard’s article today, 29 November 2018). However, this concept of “review blackmail” is an old issue that was already flagged and dealt with in the …

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live webinar for hospitality

From Recovery to Growth – live webinar series for hospitality professionals

“From Recovery to Growth” powered by AreTheyHappy is a fresh concept of live webinar for hospitality that wants to shed light on common industry misconceptions. The aim is to offer a platform for like-minded hospitality entrepreneurs to share their ideas and experiences. During 2020, the hospitality industry had to adjust their business models and adapt …

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Are They Happy customer stories

Who is using AreTheyHappy today?

The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community. They’re joining a community of amazing entrepreneurs who believe in putting customers first! The AreTheyHappy Mindset Wibe Smulders, co-founder at Happy Tosti, a fast-growing concept in the Netherlands, …

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Involved-Wifi and AreTheyHappy | Blog AreTheyHappy

Brand New Partnership: AreTheyHappy & Involved Wifi

[Involved-Wifi and AreTheyHappy]  With AreTheyHappy’s brand new marketplace, you can integrate your favourite tools and social channels in one place. It’s everything you need to work smarter online. In this day and age, customers expect free and user-friendly guest Wi-Fi, and this is precisely what Involved Wifi and AreTheyHappy integration allow you to offer. But, they’re so …

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